Frequently Asked Questions | Bovegas IO

Bovegas Casino Team aims to provide our gamers with the most reliable and updated information due to their needs. Here you can find the answers to the frequently requested questions about an online casino. Check this page to find detailed and useful information about registration, payments, privacy, and many more.

Getting Started

How do I register an account at a casino?

Starting at a real money gambling website is fast and easy. Take several steps to let your gambling journey begin:

  • Find the red Sign-up button in the right corner at the top of the main page and click it.
  • Select your nickname for the platform, provide a valid email address, and set up a strong password.
  • Specify some personal information such as name, birth date (to make sure you are an adult), and sex.
  • After this you will have to provide your phone number, the currency you would like to use, country zip code, your actual address.
  • What payment options are available?

    You can use such trusted and verified deposit methods as Bitcoin, Visa, MasterCard, or payment vouchers.

    How do I get my welcome bonus?

    Sign up to Bovegas IO and we will send you an exclusive bonus. After this, you need to deposit the minimum amount needed for claiming any bonus. You can get up to $7777 to your gaming balance that you can spend on gamling. This amount changes frequently, so check out the updates regularly. Don’t start gambling till you get your bonus! To get the bonus, your gaming balance should have been not used before. Make sure your funds are available in your gambling balance, claim the real money bonus, and start having fun.

    Are there any restrictions to be aware of before registering?

    Pay attention to restricted countries and age limits. Casinos do not accept users from Israel, Russian Federation, Poland, India, Ukraine, Hungary, Belarus, Malaysia, and Costa Rica. People under the age of 18 can not use any of casino services, and are not allowed to gamble for cash.

    How to reset the password?

    Find the “Forgot Password” button to get a Security Code to your email address. You will be asked to enter it and your new password on a casino website. If there is an issue with your email address, you should contact Customer Support to get assistance. As a rule, you are able to contact the staff via phone, email, and 24\7 Live Chat.

    What devices can I use to gamble?

    Every casino is available on Windows, Mac, IOS, and Android operating systems. They are mobile-friendly, so you can gamble using the browser of your smartphone wherever you go.

    Why can’t I log into my account?

    The most common reason is incorrect login and password, try to check the accuracy of disclosures and try again. If there is no result, try to check the spam\junk folder of your mailbox.

    How can I search for my favorite games faster?

    There is a game search feature at an online casino. To find your favorite game faster, you should visit the All Games page and quickly look for it in the game list.

    What promotions are available at BoVegas?

    BoVegas offers special bonus codes and weekend offerss up to 200% match bonus + up to 300 free spins for certain games. You should also discover the Weekly Cashback promotion to get the extra funds according to the deposits you’ve proceeded during the week. There are regular promotions that change every month for slots and card games. Promotions are deepening at the deposits you’ve made and their size.

    How can I join the Affiliate Program?

    To develop partnerships with casino clients and increase the revenue we propose to join an Affiliate Program for free and get the incomes of your affiliates. To join the program, you should sign up for it and wait for your affiliate manager to contact you and provide you with all the necessary information.

    How can I participate in the Loyalty Program?

    To be invited to the Loyalty Program you should be a member of the VIP Club and gamble at a casino for a long time. Your invitation will be sent automatically to your email address. To be invited, you should have a high level of legibility at a casino. You can check your level with a Customer Support Team.

    What currencies are available?

    To make payments, you can use USD, AUD, and EUR. The option of using cryptocurrencies for payments, such as Bitcoin, is also widely available.

    What deposit methods can be used by Bovegas customers?

    You are offered to use such deposit methods as MasterCard, Bitcoin, Secure Payments Vausher, Neosurf (Australian gamblers), and Visa. You can make deposits through the Cashier using your bank card.

    Is making payments with a card secure?

    Yes, casinos use SSL technology to protect your data and card information.

    What is the minimum deposit?

    The minimum deposit is about $25.

    What is Playthrough?

    To get a withdrawal of your winnings you should have a certain amount of money in your balance. This amount is called Playthrough.

    How long do withdrawals proceed?

    Before getting a withdrawal, you should submit all the necessary documents to be approved by the Finance department, it takes about 4 days. When all the documents are ready, it takes 3-7 days to be processed. You will get the full amount of your withdrawals to your bank card within 7-10 working days.

    Is an online casino play legal?

    Yes, if a casino has a license from Gaming Laboratories International and is CDS-certified.

    How to contact BoVegas?


    You can also reach us via Live Chat anytime you need assistance.

    What if my internet connection is lost while gambling?

    If you have any issues with the internet connection, the game process stops automatically, and continues when you come back to gamble. You will not lose any of your gaming points and achievements, and will continue gambling at the point you have been disconnected.