Frequently Asked Questions | Bovegas IO
Bovegas Casino Team aims to provide our gamers with the most reliable and updated information due to their needs. Here you can find the answers to the frequently requested questions about an online casino. Check this page to find detailed and useful information about registration, payments, privacy, and many more.
Getting Started
Starting at a real money gambling website is fast and easy. Take several steps to let your gambling journey begin:
You can use such trusted and verified deposit methods as Bitcoin, Visa, MasterCard, or payment vouchers.
Sign up to Bovegas IO and we will send you an exclusive bonus. After this, you need to deposit the minimum amount needed for claiming any bonus. You can get up to $7777 to your gaming balance that you can spend on gamling. This amount changes frequently, so check out the updates regularly. Don’t start gambling till you get your bonus! To get the bonus, your gaming balance should have been not used before. Make sure your funds are available in your gambling balance, claim the real money bonus, and start having fun.
Pay attention to restricted countries and age limits. Casinos do not accept users from Israel, Russian Federation, Poland, India, Ukraine, Hungary, Belarus, Malaysia, and Costa Rica. People under the age of 18 can not use any of casino services, and are not allowed to gamble for cash.
Find the “Forgot Password” button to get a Security Code to your email address. You will be asked to enter it and your new password on a casino website. If there is an issue with your email address, you should contact Customer Support to get assistance. As a rule, you are able to contact the staff via phone, email, and 24\7 Live Chat.
Every casino is available on Windows, Mac, IOS, and Android operating systems. They are mobile-friendly, so you can gamble using the browser of your smartphone wherever you go.
The most common reason is incorrect login and password, try to check the accuracy of disclosures and try again. If there is no result, try to check the spam\junk folder of your mailbox.
There is a game search feature at an online casino. To find your favorite game faster, you should visit the All Games page and quickly look for it in the game list.
BoVegas offers special bonus codes and weekend offerss up to 200% match bonus + up to 300 free spins for certain games. You should also discover the Weekly Cashback promotion to get the extra funds according to the deposits you’ve proceeded during the week. There are regular promotions that change every month for slots and card games. Promotions are deepening at the deposits you’ve made and their size.
To develop partnerships with casino clients and increase the revenue we propose to join an Affiliate Program for free and get the incomes of your affiliates. To join the program, you should sign up for it and wait for your affiliate manager to contact you and provide you with all the necessary information.
To be invited to the Loyalty Program you should be a member of the VIP Club and gamble at a casino for a long time. Your invitation will be sent automatically to your email address. To be invited, you should have a high level of legibility at a casino. You can check your level with a Customer Support Team.
To make payments, you can use USD, AUD, and EUR. The option of using cryptocurrencies for payments, such as Bitcoin, is also widely available.
You are offered to use such deposit methods as MasterCard, Bitcoin, Secure Payments Vausher, Neosurf (Australian gamblers), and Visa. You can make deposits through the Cashier using your bank card.
Yes, casinos use SSL technology to protect your data and card information.
The minimum deposit is about $25.
To get a withdrawal of your winnings you should have a certain amount of money in your balance. This amount is called Playthrough.
Before getting a withdrawal, you should submit all the necessary documents to be approved by the Finance department, it takes about 4 days. When all the documents are ready, it takes 3-7 days to be processed. You will get the full amount of your withdrawals to your bank card within 7-10 working days.
Yes, if a casino has a license from Gaming Laboratories International and is CDS-certified.
Email: support@bovegas.io
You can also reach us via Live Chat anytime you need assistance.
If you have any issues with the internet connection, the game process stops automatically, and continues when you come back to gamble. You will not lose any of your gaming points and achievements, and will continue gambling at the point you have been disconnected.